E-Tickets are a convenient way to receive tickets for an event. The primary benefit is that you can have them in-hand, right after ordering. You do not have to wait to receive them in the mail and they may include additional information such as directions, maps, gate entrance information, sponsors or coupons right on the ticket. Below are some of the most common questions we receive about this process.

What is an E-Ticket?
How safe are these tickets to use?
How do I get my E-Tickets?
How do I get my E-Tickets if I don't get the order confirmation e-mail?
What happens if I lose my ticket?
What happens if my tickets are stolen?
I printed my tickets but the toner ran out and they look terrible.
How can I be sure my ticket is good?
What happens if someone copies a ticket and gives it to a friend?
Can I buy tickets on the day of the event?
Why is it important to enter the credit card billing information "exactly" as it appears on my monthly statement?

What is an E-Ticket?

An Electronic Ticket (E-Ticket) is a ticket that is stored as a digital document instead of a paper document. It's also referred to as a paperless electronic document, but that only refers to the method of storage, not the method of delivery because most E-Tickets are still printed. Although, with the advent of smart phones and improved scanners, paperless ticket delivery is possible through the use of barcodes. Some venues support E-Tickets on mobile device screens. A "Text Message" fulfillment option will be provided when this is available to you.

<Return to Top>

How safe are these tickets to use?

These tickets are similar to any other ticket you may purchase. Most regular tickets have safety features to prove that the ticket is genuine. Your E-Ticket has similar safety features. The E-Ticket will be scanned at the gate and the first E-Ticket presented will gain admittance. Subsequent copies will be denied. If we have reason to question the ticket, your ID will be matched to information we save about the purchase.

<Return to Top>

How do I get my E-Tickets?

There are several E-Ticket delivery/fulfillment options (e.g., Print-at-Home tickets, Text Message, Transfer Tickets and “Will Call” Pickup); these options can vary by event. Regardless of the delivery/fulfillment option you choose, you will receive an order confirmation e-mail. Please note, a PDF Reader is required to view/print your ticket(s).

1) Download/Print Now: The fulfillment window has a button labeled 'Download/Print Tickets.' Click on this button and follow the instructions. Depending on your browser, you will have the option to Save your ticket file to your computer, Open/View it and/or Print it.

2) Download/Print Later: Leave (exit) the sales website after your order is complete and print your tickets later. There is less chance of you losing or misplacing your printed tickets or having them stolen if you store them digitally until you need them. There are several ways to access and print your tickets at a later date.

a) E-mailed Link: There will be a link in the order confirmation e-mail. Click on this link and follow the instructions to print your ticket(s).

b) Existing Orders: Click on the 'Existing Orders' option under the Returning Customers drop-down menu at the sales website and follow the instructions to print your ticket(s). You will need your Order ID (Ticket Order #) and E-mail address for this option.

c) Login: Login under the Returning Customers drop-down menu at the sales website; click on the 'Previous Orders' button and follow the instructions to print your ticket(s). You will need to use the same login credentials that you used when you ordered the tickets.

Note: None of the Download/Print options will work for you if you transfer the tickets. Using any of the Download/Print Later options above will take you to the Fulfillment page, but the 'Download/Print Tickets' and 'Transfer Tickets' buttons will be missing and a notice of the ticket transfer will be posted.

3) Text Message: Click on the 'Text Message' button on the fulfillment window and follow the instructions. This is a great option to keep your E-Tickets paperless. Because Disclaimers can be lengthy they will not be delivered to your mobile device. Instead, you will be asked to read and accept them during this fulfillment option. Then you will choose between two delivery methods. The 'Text Message' method provides one message per ticket to facilitate dividing the tickets up with other mobile devices. The 'E-Mail' method provides one email with all ticket images attached (use an E-Mail address supported by your mobile device). Please remember you are responsible for scanning each ticket barcode in full screen mode at the entry gate upon arrival. Have your ticket images ready. Note: Not all venues and/or products support this fulfillment option; although, if not supported, this option will not appear.

4) Transfer Tickets: Click on the 'Transfer Tickets' button on the fulfillment window and follow the instructions. This is a useful option if you want to buy the tickets as a gift. You will get the order confirmation e-mail and the person receiving the gift will get the link for downloading/printing the tickets. You will also get an e-mail showing the order has been transferred. The person you transfer the ticket(s) to has two options for printing the tickets: 1) use the e-mailed link or 2) use the Existing Orders option with the transferred to e-mail address.

<Return to Top>

How do I get my E-Tickets if I don't get the order confirmation e-mail?

This situation usually happens when the e-mail address is entered incorrectly. You can print your ticket(s) using either the Existing Orders or Login options described above. If you are a Registered User, the latter option is preferred so you can also verify/update your e-mail address (click on the 'Edit Profile' button).

<Return to Top>

What happens if I lose my ticket?

Just like a printed ticket, the E-Ticket has a unique barcode and you should treat it like money. If you lose your ticket, it can be reprinted from our sales website using any of the Download/Print Later options described above. There is no charge for reprinting the ticket. This is an advantage of an E-Ticket over a traditional ticket, but only as long as the lost ticket is not at risk of being used by someone else. If the original ticket is presented at the gate first, that ticket holder may be admitted instead of you. This is why you should take reasonable precautions to protect your ticket(s).

If the lost ticket is at risk of being used by someone else, you should call the event/venue operator or email them at least 24 hours prior to the event by using the Contact form under the Help menu. The event/venue operator can prevent your lost ticket from admitting someone else by marking the ticket as lost and issuing a new ticket to you for a small fee. These tickets will have a new number (barcode) and the old number will be marked as "lost." Anyone presenting such a ticket at the gate will be questioned.

<Return to Top>

What happens if my tickets are stolen?

Similar to the reported lost ticket above, the event/venue operator can prevent your stolen ticket from admitting someone else by marking the ticket as stolen and issuing a new ticket to you for a small fee. These tickets will have a new number (barcode) and the old number will be marked as "stolen." Anyone presenting such a ticket at the gate will be questioned. You will need to call the event/venue operator or email them at least 24 hours prior to the event by using the Contact form under the Help menu.

<Return to Top>

I printed my tickets but the toner ran out and they look terrible.

Well, that certainly happens. You might also have a number of other computer glitches that stop you from printing. You will be given an Order ID (Ticket Order #) that goes with your email address. This will allow you to come back on the sales website and reprint the tickets (see the Existing Orders option above under Download/Print Later). There is no charge for this service.

<Return to Top>

How can I be sure my ticket is good?

We use modern techniques to store and protect your data. Once your order is complete, we have a record of the sale in the database. We can and will allow you to reprint the E-Ticket itself. At the gate, your ticket will be scanned and the barcode will be validated against our database. If the scanner system is down, there will be a list of tickets for manual checking. The management or promoter has the right to ask for your ID and/or credit card used for the ticket purchase.

<Return to Top>

What happens if someone copies a ticket and gives it to a friend?

Well, that would be a bad thing! If you or anyone else actually copies the E-Ticket, certainly the copy will work. However, only the first one presented will be admitted. All others will be rejected. We flag multiple tickets as potential fraud and check IDs. Please remember that duplicating E-Tickets is fraud and may be prosecuted.

<Return to Top>

Can I buy E-Tickets on the day of the event?

This is up to the operator of the event, but most choose to allow ticket purchases on the day of the event. Please check the operator's website for this detail. It is safe to say that if the sales website allows you to buy the ticket, then the ticket is good for the day in question.

<Return to Top>

Why is it important to enter the credit card billing information "exactly" as it appears on my monthly statement?

Failure to accurately enter your billing information may result in the transaction not being completed properly. If using a debit card (even with the Visa or MasterCard logo), it may also result in a temporary hold of 5-7 days being placed on the purchase amount by your financial institution for each transaction entered, even though the transaction was declined.

<Return to Top>